FAQs

In this FAQs we put the most asked questions from our customers. If you don’t find your answer don’t hesitate to reach us !

General Questions

Do I need an account to order ?

No ! You can order even as a guest. Please just be sure to enter your email and address correctly.

How do I place an order?

All you have to do is add a product to your cart, make sure you check the size, colours and amount of the products.

Do I need to link my bank account ?

Paypal takes care of all our payment methods, even if you don’t have a Paypal account, you can still pay with your credit card, so Paypal will guide you to process your payment safely. Finally, you will be redirected to our site.

How do I track my order ?

All tracking numbers can be found in the shipping notification emails we send out, as well as on your profile dashboard. Tracking numbers are generated when a shipping label is printed and shipped – keep in mind the tracking information may not reflect any action for up to 24 hours after a label has been shipped.

Keep in mind that you can track your order directly in our site by visiting the tracking order section.

If it has been more than 24 hours since you received a shipping notification and the tracking still reflects any changes, contact us at support@siminiuc.com

My clothes

What do I do if what I ordered doesn't fit me ?

In this case, check your order again, if the order has been sent in the wrong size, take photos of your product and send them to us, then return the delivery back to the provided address in the pack

We will take care of it if it was a mistake on our side, if you ordered the wrong size we can’t refund or change your product.

Be sure to check the sizes and other details that the Size Chart Section in each product. 

How should I wash my printed garments ?

In order for you to prolong the life of your custom print, we suggest following the care instructions below:

Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.

Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High-temperature washes can fade and crack the print, and a high-temperature dryer settings can shrink the garment, as well as damage the print.

Sublimation apparel can be washed at any temperature setting without affecting quality. But we recommend washing with like colors, as the polyester fabric may make colors run. High temperatures during washing and drying may shrink the fabric.

We use the latest direct-to-garment (DTG) printing technology to offer a wide variety of printable garments and design color options at an affordable price. The DTG ink in this process is different from the ink screen printers use. Keep in mind that the original manufacturer’s care instructions don’t take into consideration the DTG printing process.

Managing Your Account

How do I manage my account ?

You can create your account in the section Account, you will be able to login and check your orders, aswell as tracking numbers, if given, and addresses. You are able to edit this information as you need.

 

How secure is the site ?

We do everything to keep this site safe from malicious activities, we have a SSL certifiacte that encrypts the website’s information.

Paypal transactions are secured on their end as well.

 

How do I cancel my account ?

Send us an email to contact@siminiuc.com with the subject “Cancel account” and we will delete your account in less than 48 hours.

 

Any other question ?

No problem ! You can reach us on contact@siminiuc.com we will be glad to answer your questions and discuss with you !

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